Customer Support /Account Coordinator - Safer Hand Solutions Ltd : Job Details

Customer Support / Account CoordinatorFulltimeMonday- Friday9-5pmNewcastle-under-Lyme My client, who is an industry leading manufacturer with a fantastic reputation for both it’s service and products, as well as an employer, are looking to employ an experienced Sales Administration and Customer Service professional on a permanent basis. Role In the Customer Support/ Account Coordinator position, you will play a vital role in managing accounts for existing, new and prospective customers. My client prides themselves on delivering exceptional customer service, and they have a reputation within their industry that precedes them because of this! On a day-to-day basis you will handle customer enquiries, complaints and customer sales orders, providing essential support to the wider business. In addition to this, you will be required to:

• Handle enquiries and complaints to be dealt with in a timely manner and a set timeframe.
• Process sales orders, including preparing sales quotations and invoices.
• Effectively manage complaints – complaints are always to be dealt with the highest of importance.
• Work as a team, liaising across departments effectively, developing positive work relationships along the way.
• Operate in-line with company policies and procedures.
• Update the company database whilst you work, ensuring accuracy.
• Work in hand with a designated Sales Executive to ensure a seamless experience for the customer from start to finish.

Requirements  In the position of Customer Support/ Account Coordinator, you will be joining a collaborative team and company as a whole, so positive personal values and work ethic is always top of the list! You will be reliable, honest, flexible to assist colleagues when the need arises, as well as taking pride in the service you and the company provide. You will have at least 1 years’ experience in a similar position, be confident in providing great B2B customer service, in addition to having experience with sales administration. As well as the above, you will also be expected to:

• Offer excellent time-management skills – being able to manage your own desk efficiently is also key.
• Advocacy
• Offer a reactive and flexible approach and a willingness to assist others when circumstances dictate.

Additional Information

• Excellent training programme.
• Eco aware and sustainable business.
• Income protection scheme.
• Cash Plan/medical scheme.
• Salary review/scheme.
• Family-run, supportive management. 
• Amazing staff retention levels. 
• Death in Service.

If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Hannah Kirk. Alternatively, submit your application for consideration.  Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.