Customer Support Adviser - The Portfolio Group : Job Details

A fast paced, global software business leaders are looking for a talented Customer Support Adviser in Manchester - office based 5 days a week

About the Role

In a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries and requests for support on Salesforce. Contribute to the business's Super Service strategy whilst exceeding individual KPIs.

Skills and Experience

• Customer service experience is essential
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast-paced environment

Benefits

• Profit Share Scheme.
• 25 Holidays + Bank Holidays.
• Day off on your Birthday.
• Christmas Bonus after 3 years.
• Social Events Throughout Year.
• Contributory Pension Scheme.
• Private Health Insurance after 5 years.
• Cycle to work scheme.
• Season Ticket Loan Scheme.
• Bright exchange discounts.
• Bakers Breakfast every Monday.
• Free Fruit every Wednesday.

After 12 months (with additional coaching) opportunity for progression to Customer Care Specialist!

Great opportunity for someone looking to excel in their career!

48325MSR

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