Customer Support Advisor - Page Personnel Secretarial & Business Support : Job Details

Are you passionate about helping people and enthusiastic about technology and innovation? We're looking for a dedicated individual to be the first line of support for our customers, assisting them with queries through online live chat, telephone, and support tickets.

Client Details

A well established care company in Guildford

Description

• Handle and resolve support queries via live chat
• Answer incoming telephone support calls
• Respond to online support tickets
• Complete tasks in line with agreed KPIs

Profile

• Essential customer service experience
• Excellent communication skills, both verbal and written
• A passion for helping others and an empathetic approach to customers who struggle with technology
• Proficiency with computers and the ability to investigate how things work
• Strong problem-solving skills and the ability to remain calm under pressure
• Ability to multitask and prioritize workload
• An interest in technology and its potential to improve lives

Job Offer

• Hybrid working - at least three days per week in our Guildford office
• Bonus scheme
• 25 days holiday
• Net zero pension scheme
• Regular in-person company meetings
• Additional perks, including a cycle to work scheme, staff discounts portal, and Employee Assistance Programme