Customer Support Agent - Talos : Job Details

Do you have experience in Customer Service role or similar, handling customer queries? Are you searching for a position with a company that has a clear passion for development? Would you like to join a company that has achieved record-breaking success? Well look no further as Talos360 is recruiting a Customer Support Agent!

Position: Customer Support Agent

Location: Warrington (Easily accessible from the M62)

Salary:  £23,000-£26,000 + benefits

Why join Talos360?

Talos360 awards include:

•             1st Best Workplace in Europe (medium category)

•             1st Best Workplace in the UK (medium category)

•             7th Best Workplace for Women (medium category)

•             1st Best Workplace in Tech (medium category)

•             1st Best Workplace for Development (medium category)

With modern offices featuring a coffee/gin bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do.

The Role:

As a Customer Support Agent, you will be responsible for supporting our customers that use Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you'll receive comprehensive training on our processes, products, and services.

This Role Is Suited For:

Individuals experienced in customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent.  

If you're seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let's see if we're a perfect match!