Customer Support Assistant - Office Angels : Job Details

Job Title: Customer Support Assistant/ Order Processor

Location: East Suffolk

Contract Details: Permanent, Full Time

Salary: £28,000-£32,000

�?About Our Client:

Our client, an organisation in the construction industry, is seeking a motivated and customer-oriented Customer Support Assistant to join their dynamic Customer Services team. With a strong reputation for delivering exceptional customer service, our client takes pride in creating positive relationships with their customers.

??Responsibilities:

• Efficiently handle and process customers' orders via telephone, email, and quote conversion.
• Maintain accurate sales and customer records, updating them regularly.
• Keep customers informed of anticipated delivery dates and provide alternative product choices when necessary.
• Assist customers with transport options, costs, and special item orders.
• Stay updated with products, attend team meetings, and contribute to reports.
• Schedule works orders and pick small orders from the warehouse when required.
• Provide excellent customer service through effective communication and problem-solving.

?Essential (Knowledge, skills, qualifications, experience):

• Proven experience in sales administration, sales support, and/or customer services.
• Proficiency in CRM software and MS Office, particularly MS Excel.

Desirable (Knowledge, skills, qualifications, experience):

• Familiarity with sales performance metrics and reports.
• Knowledge of Order Works (training provided).
• Experience with order picking (training provided).

???Technologies:

• CRM software
• MS Office, especially MS Excel
• Order Works (training provided)

??Benefits & Perks:

• Competitive salary package
• Training provided
• Supportive and dynamic team environment

??How to Apply:

If you are a dedicated and customer-focused individual with the required experience, please apply with your updated CV and a cover letter highlighting your suitability for the role. Successful candidates will be required to complete training in Kent.

Join our client's organisation and be part of a team that is passionate about delivering exceptional customer service! Apply now! ?

�? #CustomerService ?? #OrderProcessing ?? #SalesAdministration ?? #TeamPlayer ?? #AttentionToDetail ??? # ?? #SalesMetrics ?? #CommunicationSkills ?? #TimeManagement ?? #Collaboration �? #Prioritisation

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.