Customer Support Assistant - Luxury Student Accommodation - PMR : Job Details

We are working with a leading PBSA provider, who are looking to hire multiple Customer Service Assistants to work on their brand new scheme in SW London. You would be working in a luxury Student Accommodation property, providing general front of house support to students and service partners.

Hours: 5 out of 7 days, 8.5 hour shifts - mixture of early, mid and lates

Salary: £26,200 per annum

Duties:

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Assisting contractors, visitors and our university partners with their requirements.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check-out).
• Carrying out a room inspection or showing a potential resident one of our suites or studio
• Dealing with issues or incidents and calling the emergency services when needed.
• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.

Ideal candidates will have working in customer service based roles, ideally within student accommodation, residential or luxury hotels.

Successful candidates must be willing to undergo relevant vetting checks and be able to supply 2 professional references.