Customer Support Co-ordinator - TN Recruits : Job Details

Customer Support CoordinatorLocation: TonbridgeSalary: £28,800 - £31,900 (DOE)Hours: Monday – Friday 8.30am – 5pm (1 hour for lunch)Contract: Maternity Cover  A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions.  Key Responsibilities:

• Manage and respond to customer queries via email and phone.
• Log and track customer issues
• Prepare and issue weekly defect and exception reports.
• Allocate tasks to Customer Support Operatives and contractors.
• Oversee inspections, contractor performance, etc
• Coordinate CRM diaries and schedule works efficiently.
• Ensure customers are informed throughout the remediation process.

  Skills & Experience:

• Strong administrative and customer service skills.
• Ability to work independently, prioritise tasks, and problem-solve.
• Excellent communication and interpersonal abilities.
• Experience in face-to-face customer service is essential.

  Join this hardworking and dedicated team to help them maintain their exceptionally high standards of customer service!  Apply now: Send your CV to Melissa  or Ben at TN Recruits Temps to discover more and to make your application for an immediate interview.    or / In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.