Customer Support Co-ordinator - TLP Consultancy Ltd : Job Details

Customer Support Co-ordinator

• Salary £30,000
• Hybrid working (3 days per week in the office)
• Permanent
• ASAP start
• Near Epsom, Surrey (due to location own transport is beneficial)
• Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

The ideal candidate would have excellent interpersonal skills and strong attention to detail. It is also crucial that you have a strong work ethic but bring your sense of fun and enjoy contributing within a team.

Key responsibilities:

While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems.

• Respond to customer enquiries through multiple channels - these include inbound/outbound telephone communication, email, social media and web chat services.
• Use your personality and your excellent customer skills to deliver a memorable experience
• Ensure the information you record in company systems accurately reflects the communications you have with customers
• Make sure that advice you give is appropriate and relevant
• Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual
• Be focused on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets
• Work independently, within a framework, and make empowering decisions to deliver the right customer outcomes
• Be engaging and have an ability to build a rapport with customers, business partners and colleagues

You will need to be a sympathetic individual with a good knowledge of customer needs. This will allow you to be able to provide an excellent service to Toyota’s customers where the expectation is high.

Skills & Experience:

• Excellent written and customer service skills is essential
• PC literate
• Ability to learn new systems & processes quickly and apply them accurately
• Common sense and open-minded approach to dealing with queries
• Be an ambassador for the customer's voice within the business
• To be confident with a "customer-first" mindset
• Have great listening skills and a high level of attention to detail in everything you do
• Have an enthusiasm for personal development goals