Customer Support Co-Ordinator - Appcast Enterprise : Job Details

What you will do

As a Customer Support Co-ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.

Working within a team of experts, you will receive ongoing training and excellent career development opportunities. As you gain expertise in our products and services, you will have the chance to build a rewarding future with a market-leading brand in a secure and growing industry.

How you will do it

• Handle administrative tasks, ensuring accurate record-keeping and document preparation.
• Coordinate communication across various channels with internal and external stakeholders.
• Support key internal processes, actively contributing where needed.
• Promote our brand to existing and potential customers while providing accurate information on products, policies, and procedures.
• Assist with ad hoc projects and tasks as required.
• Identify and suggest process improvements to enhance customer retention and satisfaction.

What we look for

Required

• A strong “customer first” attitude, with a friendly and service-oriented approach.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills.
• Flexibility to adapt to changing priorities and deadlines.
• Ability to multi-task while maintaining high-quality work.
• Strong interpersonal skills and the ability to collaborate effectively.
• Computer proficiency, with the ability to handle multiple applications simultaneously.
• Ability to prioritise and manage workloads effectively to meet KPIs.

Preferred

• Experience in the security industry (desirable but not essential).
• Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.

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