Customer Support Co-Ordinator Retentions Team - Appcast Enterprise : Job Details

What you will do

At Johnson Controls, the customer support co-ordinator supports the retention team in maintaining and enhancing customer relationships. This role manages customer interactions, keeps accurate records, and ensures customers are kept informed.

Working in a team with ongoing training and career opportunities, you will become a product and brand expert, building a rewarding future with a market-leading company in a secure, growing market.

How you will do it

• Serve as the main contact for retentions-related admin tasks across communication channels.

• Manage customer account updates, including cancellations and retentions.

• Share potential save opportunities with the Retentions team.

• Respond to customer enquiries promptly and professionally.

• Co-ordinate emails and follow-ups to enhance customer loyalty.

• Support internal processes and suggest efficiency improvements.

• Promote our brand by providing accurate information on products, policies, and procedures.

• Liaise with other departments to drive customer satisfaction.

• Ensure records and systems are accurate and up to date.

• Support Team Leader activities as needed.

What we look for

Required

• “Customer first” attitude, with excellent customer service and objection-handling skills.

• Attention to detail and strong written and verbal communication.

• Ability to multitask, adapt to change, and work in a dynamic environment.

• Proficiency in using multiple PC applications simultaneously.

• Excellent interpersonal skills and workload management to achieve KPIs.

Preferred

• Security industry experience (desirable, not essential).

• Familiarity with CBS/JDE/SMS/Salesforce is a plus.

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