Customer Support Coordinator - BRELLIS RECRUITMENT LIMITED : Job Details

Customer Support Coordinator

BRELLIS RECRUITMENT LIMITED

Job Location : Leamington Spa, UK

Posted on : 03/10/2024 - Valid Till : 14/11/2024

Job Description :

Customer Support Coordinator

Salary £30k, beautiful offices, yearly bonus, great working and team environment. Hours of work will be either 0830 to 1700 or/ 0900 to 1730 Monday to Friday.

We are recruiting an experienced Customer Support Coordinator for a well-established SME based in Leamington Town Centre. The business has been operating for over 25 years and are a leading supplier of high-quality products to a wide variety of industries.

Customer Support Coordinator:

  • Customer Service-Internal contact responsible for all customer queries and orders by phone and email
  • Provide full support for the Sales Director including when they are on the road - pricing, previous order information etc.
  • Manage the artwork process internally & externally with customers and suppliers.
  • Management, retrieval and posting of artwork plates from the warehouse
  • Logistics booking and liaison with warehouse
  • Processing of Purchase and Sales invoices.
  • Manage the production samples and prepare/send samples as required.
  • Generate purchase orders using SAP.
  • Send out sales order acknowledgments daily.
  • Liaise with suppliers to track orders and ensure they are delivered on time.
  • Assist with customer complaints admin.
  • Liaise with suppliers for current pricing and product specification data sheets.
  • Spec new products for pricing
  • Business development supporting activities including data analysis, calling lapsed clients and calling new customers

Customer Support Coordinator requirements:

  • Experience with aERP system for placing, tracking and invoicing orders. SAP being ideal but other systems if not.
  • Able to work in the office fulltime.
  • Previous Order Processing, Account Management, Internal Sales or a B2B Customer Service environment that involves supplying a product to the customer from order placement through to Order Delivery and Invoicing with everything in-between
  • (Desirable) Account Management experience including building relationships with existing customers and handling the entire account management process.

Keywords Internal Sales Support, Account Management, Sales Order Processing

INDH

Salary : 30000 - 30000

Apply Now!

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