Customer Support Coordinator - Reed : Job Details

�? 12 Month Fixed Term Contract - Join Our Clients Team as a Customer Service Sales Co-Ordinator! �?

Location: Redditch

Contract Length: 12-15 MonthsSalary: £27,000 - £29,000Hours: 9:00 AM - 5:30 PM (Monday to Thursday), Early Finish at 3:30 PM on Fridays!Hybrid Working: Office days on Tuesday and Wednesday

Are you ready to be the heartbeat of our clients customer service team? We're looking for a dynamic and enthusiastic Customer Service Sales Co-Ordinator to join our clients family business. If you have a passion for delivering exceptional customer experiences and thrive in a fast-paced environment, this is the perfect role for you!

What You'll Do:

• Be the First Point of Contact: Engage with both UK and international customers, ensuring their satisfaction every time.
• Manage Orders: Oversee the entire process from input to delivery, ensuring accuracy and efficiency.
• Communicate Clearly: Keep customers informed and manage their expectations with transparency.
• Collaborate: Work closely with Supply Chain and other departments to manage promotions and peak periods.
• Problem-Solve: Address issues proactively to prevent service disruptions.
• Build Relationships: Develop strong connections with customers and hauliers to ensure seamless deliveries.

About You:

• Customer Service Pro: Experience in a similar role within the logistics industry is a plus.
• Detail-Oriented: Excellent attention to detail and organisational skills.
• Team Player: Strong interpersonal skills and the ability to work well with others.
• Proactive: Forward-thinking and motivated to continuously improve.
• Reliable: Consistently deliver excellent results under pressure.
• Tech-Savvy: Proficient in Excel and comfortable with various systems.

Our Values:

• Results First: Stay focused and energised, always delivering your best.
• Customer-Friendly: Be approachable and provide accurate, timely information.
• Integrity: Keep promises and communicate openly.
• Solution-Oriented: Overcome challenges with innovative ideas.
• Passionate: Deliver consistent, happy customer experiences.
• Professional: Care about our people, environment, and workplace.
• Memorable: Exceed expectations and delight our customers.

Why You'll Love Working Here:

• Family Atmosphere: We take our responsibilities to our staff and customers seriously.
• Work-Life Balance: Enjoy a hybrid working model (2 days in the office) with early finishes on Fridays.
• Growth Opportunities: Support for personal development and career progression.
• Supportive Team: Share best practices and contribute to a collaborative environment.

Ready to make a difference and join a team that values your contributions? Apply now and be part of our exciting journey!