Customer Support Coordinator - Appcast Enterprise : Job Details

What You Will DoAs a Customer Support Co-Ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.

Working within a team of experts, you will receive ongoing training and fantastic career opportunities. You’ll become a product and brand expert, enabling you to forge a lasting and rewarding career with a market-leading organisation in a secure and growing industry.

How You Will Do It

• Handle administrative tasks, including maintaining and preparing accurate records.
• Coordinate communication across various channels with internal and external stakeholders.
• Support internal processes and play a key role in associated activities when needed.
• Promote our brand to existing and potential customers by providing accurate information on products, policies, and procedures.
• Assist with ad hoc projects and tasks as required.
• Provide feedback on potential process improvements to enhance customer retention and satisfaction.

What We Look For

Required

• A “customer first” attitude with a service-oriented, friendly, and positive approach
• Excellent verbal and written communication skills
• Strong organisational and time-management abilities
• Flexibility to adapt to changing priorities and deadlines
• Ability to multi-task while maintaining a high quality of work
• Strong interpersonal and communication skills
• Proficiency in using multiple computer applications simultaneously
• Ability to assign and manage workloads effectively to meet KPIs

Preferred

• Experience in the security industry (desirable but not essential).
• Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.

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