Customer Support Coordinator - Techunite Ltd : Job Details

Techunite Ltd are recruiting for a customer focussed individual who wants to expand and grow their career with an IT company. Working closely with the MD and the Technical Services Manager you will play a pivotal part in delivering customer satisfaction, retention and growth to existing customers of the business.

Internal training can be provided for the right indiviual.

Key Responsibilities:

• Respond to customer enquries about any additional products and services they wish to take out
• Build and maintain strong customer relationships and oversee the smooth delivery of services - customer retention, renewing contracts and upgrades
• Client engagement
• Reconcile billing against usage, handle basic invoice and order queries and ensure all services align with customer expectations

Key experience and skills considered:

• A customer centric outlook with a passion for account coordination/management and relationship building
• Consultative approach to solving client challenges and uncovering opportunities
• Excellent communication and organizational skills
• Ambitious and self motivated

Perks and Benefits:

• Hybrid working after 6 months
• Pension
• Beverage allowance
• Personal tech budget
• Paid sick days and Christmas bonus
• Join a supportive and inclusive team where you can be your authentic self