Customer Support Coordinator Senior - Michael Page Business Support : Job Details

A leading global manufacturer of professional parts & equipment seeks an experienced Senior Customer Service Coordinator. The successful candidate will play a key role in leading a team, supporting clients, managing orders, and ensuring seamless customer interactions. This role requires strong communication, problem-solving, and organisational skills within a fast-paced, dynamic environment.

Client Details

Customer Support Coordinator (Senior), Reading: Our client is a well-established and highly respected international company specialising in premium parts, equipment, and innovative solutions for professional industries. With a strong reputation for quality, they are dedicated to providing exceptional products and services to customers across various sectors, including automotive, engineering, and industrial markets.

Description

Customer Support Coordinator (Senior), Reading:

• Lead a team of two and report into a Senior Manager
• Act as a key point of contact for customers, handling escalated enquiries and resolving issues efficiently.
• Manage and process customer orders accurately, ensuring timely fulfilment.
• Analysis of data and working with a few different systems
• Coordinate with internal teams, including sales, logistics, and finance, to facilitate smooth operations.
• Maintain and update customer records within the company's systems.
• Support service-related queries, warranty claims, and product returns.
• Identify opportunities to enhance customer satisfaction and improve service processes.
• Assist in training junior team members and sharing best practices.
• Contribute to departmental goals and initiatives to drive continuous improvement.

Profile

Customer Support Coordinator (Senior), Reading:

• Previous experience of leadership or experience to demonstrate you are ready to step up into this role
• You must be good with data and systems this means good VLOOKUPs and Pivots Tables in Excel
• Previous experience in a senior customer service or coordination role.
• Strong communication and interpersonal skills with a customer-first approach.
• Excellent organisational abilities and attention to detail.
• Ability to work under pressure and manage multiple tasks effectively.
• Proficient in using CRM systems and Microsoft Office applications.
• Problem-solving mindset with a proactive and solution-oriented attitude.
• Experience in a manufacturing, engineering, or tools-related industry is advantageous.
• A team player with a positive and professional outlook.

Job Offer

Salary of circa £30,000 to £35,000 plus excellent package including a degree of hybrid working.