Customer Support Executive - POSTIFY LIMITED : Job Details

Customer Support Executive

Are you a passionate and friendly individual with outstanding communication skills?

Do you thrive on helping others and finding ways to improve administrative and sales processes?

If so, we want to hear from you!

This is an office-based role in Bristol with parking and private healthcare.

About Our Client:

Join an engaging and innovative telecommunications company that is dedicated to delivering exceptional service and solutions to its clients.

As a leader in the industry, our client prides itself on its commitment to customer satisfaction and technological excellence.

The Role:

As a Support Executive for the business, you will be at the heart of our client services, ensuring seamless operations and exceptional support.

Your contributions will directly impact our customers’ experiences and help us continuously improve.

Key Responsibilities:

• Client Interaction: Respond promptly to client inquiries via phone and email, while making the client feel valued.
• Collaboration: Work closely with suppliers and team members to resolve client issues efficiently, ensuring timely and effective solutions.
• Relationship Management: Schedule appointments and meetings with clients to maintain strong relationships and proactively address their needs.

Essential Criteria:

• 2-3 years of experience in a high-volume customer support or sales role.
• Proficiency in using support CRM databases and sales order processing
• system and proficiency in using a ticket support system.
• Excellent organisational, time management, and interpersonal skills.
• Strong problem-solving abilities with a proactive, “can do” attitude.
• A customer-centric approach with exceptional communication and listening
• skills.
• Logical approach to problem solving.

Desirable Criteria:

• Familiarity with trends in the telecommunications market.
• Experience working with sales teams and developing key account relationships.
• Previous experience in leading a customer service team or enhancing support processes.

Behavioural Competencies:

• Calm and decisive under pressure, with a positive, determined attitude.
• Self-motivated and proactive, able to work both independently and
• collaboratively.
• Ability to build rapport with clients and colleagues, fostering strong
• relationships.
• Proficient in leveraging office systems and processes to drive continuous
• improvement.

Qualifications:

• Relevant qualifications in customer support/sales or equivalent experience.
• Proficiency in Microsoft Office and CRM systems.

Benefits:

• £25 -£26k salary
• Opportunities for development and advancement within a small business.
• Comprehensive benefits package, including health insurance.
• Collaborative and supportive work environment with a focus on employee well-being and work-life balance.
• Opportunity to work from home on occasion.

How to Apply:

If you’re excited to be part of a dynamic team and make a meaningful impact in the telecommunications industry, we encourage you to submit your resume and cover letter.

Share your relevant experience and tell us why you’re the perfect fit for this role.

We can’t wait to hear from you!