Customer Support Executive - Careerz : Job Details

Customer Support Executive 

Salary - to £24K 

Location: Canterbury, Kent 

Start Date- to be discussed.

Are you looking for a customer focused role with a company that really looks after their staff, where you will learn new skills within a technology environment and that offers excellent career potential? If so this could be the role for you! My client will consider someone with either the required competencies on their own, or also with relevant customer services and or experience working in a front line technology support role. If any of these profiles fits then please read on and submit your CV and we will be in touch. 

Responsibilities

• Customer Support activities focused around resolving user issues either immediately or escalating to the relevant team if unable to fix the problem. 
• Logging issues and tasks on the system and keeping this up to date. 
• Communicate with customers via email, phone, online calls or internal system.
• Giving online demonstrations to interested potential customers. 

Requirements

• Strong communication & interpersonal skills 
• A passion for service excellence
• Ability to use initiative and work well with other technical team members when required.
• Computer literate and an interest in technology. NOTE: This is not a highly technical role but more the front line interface with customers and potential customers so able to pick up an understanding how the software system works from a users perspective. 
• Ability to use initiative 

Start Date- TBD.

FOR MORE DETAILS PLEASE APPLY AND I WILL GET BACK ASAP

Location: Canterbury Kent 

Key Search Words: Customer Services Executive / Customer Support Executive / Customer Support Assistant / Client Support / Helpdesk / Helpdesk Analyst / 1st Line Support / 2nd Line Support / Software Support / 

How to Apply: Please forward your CV in strictest confidence to Careerz Limited who are acting as a recruitment agency in relation to this role.

Please note all applicants must be free to live and work in the United Kingdom.

About Us: Careerz Limited offers a range of specialist recruitment services, aimed at small to medium sized companies, across London, Kent, South East, UK. Our aim is to provide companies, a one stop solution across technology, sales & marketing, finance, HR and support with the view to becoming your trusted people partner.

Careerz was conceived by a former internal Recruitment Manager who has extensive blue-chip experience and a passion to break the mould and offer something different and most importantly, cost-effective.

Equal Opportunities Policy: Careerz Limited is committed to equal opportunities for all and opposes all forms of unlawful discrimination on any grounds such as age, colour, race, nationality, ethnic or national origin, sex, sexual orientation, marital status, disability, religion or belief.