Customer Support Executive - Medical Imaging - ASHBY GORMAN BAKER : Job Details

Ashby Gorman Baker is a high-technology engineering company, supporting medical imaging systems in hospitals across the UK and Belgium. We are seeking a professional and highly skilled Customer Support Executive to join our team at our Leighton Buzzard office. 

This role involves managing customer interactions, liaising with our service management team and engineers and providing administrative support across various departments.

The successful candidate will be an organised and proactive professional with excellent communication skills, capable of handling multiple responsibilities efficiently.

Key Responsibilities:

• Manage all incoming telephone calls and general email enquiries, ensuring professional and efficient communication with customers.
• Liaise with the service management team, engineers and customers regarding service calls and activities.
• Ensure all breakdown calls are resolved efficiently, minimising customer downtime.
• Maintain and update call-out logs, service bookings, and customer records.
• Coordinate field service reports (FSRs), distribute electronic FSRs and follow up as necessary.
• Arrange and confirm preventative maintenance visits with customers in the UK and Belgium.
• Assist with PA duties for Company Directors and provide support to the finance team.
• Raise customer invoices when requested and manage supplier orders.
• Maintain company records and assist with ISO 9001 accreditation retention.
• Assist with marketing tasks, including article writing and purchase of advertising materials.
• Organise travel and accommodation bookings.

Essential Skills & Experience:

• Strong understanding of delivering excellent customer support.
• Excellent written and verbal communication skills.
• High attention to detail with strong organisational, analytical and problem-solving skills.
• Ability to manage multiple tasks, prioritise workload and work under pressure.
• Strong IT skills and experience working with databases and spreadsheets.
• Integrity, honesty and the ability to maintain confidentiality.

Working Hours:

• Full-time: Monday to Friday, 9:00 am - 5:30 pm (excluding bank holidays).
• Emergency call handling on Thursdays from 7:30 am - 9:00 am, with additional coverage during job share holidays.
• Part-time working may be considered (3 or 4 days per week), with full-time coverage required during job share holidays.

Salary & Benefits:

• Circa £37,000 per annum (full-time), pro-rated for part-time.
• Potential for some home working.
• Supportive and professional working environment.

Sounds like the right fit? Click APPLY now to submit your CV.

Candidates with previous experience or job titles including Customer Support Administrator, Customer Service Executive, Client Services Coordinator, Service Coordinator, Customer Care Executive and Office Administrator may also be considered for this role.