Customer Support - Reed : Job Details

Customer Service Specialist

• Annual Salary: £25,000 - £30,000 (£25,000 for customer service experience and £30,000 for technical customer service experience)
• Location: Ipswich
• Job Type: Full-time, Monday to Friday, 9am-5pm

Attention all Customer Service Professionals! Are you ready to elevate your career in a role where you can truly make a difference? We are seeking passionate Customer Service Specialists to join our client’s dynamic team. Whether you have a knack for solving complex problems or excel in providing exceptional customer support, this is the place for you!

As a Customer Service Specialist, you will be the frontline support for our customers, ensuring they receive the best possible service. You’ll have the opportunity to work with cutting-edge CRM systems and contribute to projects that enhance customer satisfaction. If you have a passion for helping people and a desire to learn and grow, we want to hear from you!

Day-to-Day Responsibilities

• Front-line Support: Provide immediate and precise solutions to customer queries via telephone, email, and online chat.
• Issue Resolution: Investigate and diagnose issues, collaborate with colleagues to resolve complex queries, and escalate when necessary.
• Customer Onboarding: Assist the Sales Team by providing telephone-based training to new customers, helping them understand the value of our products and services.
• Customer Engagement: Actively engage with existing customers to collect feedback and ensure they are making the most of our products, offering additional training as needed.
• Record Maintenance: Keep accurate records of customer interactions and transactions, manage customer accounts, and process orders.
• Trend Identification: Identify patterns in customer queries and work with the team to enhance efficiency and develop support materials.

Skills and Experience Required

• Customer Service Excellence: Demonstrated ability to deliver outstanding customer service.
• IT Proficiency: Highly IT literate with a strong desire to become an expert in our products and services.
• Communication Skills: Excellent verbal and written communication skills, capable of explaining complex information in clear, straightforward English.
• Problem-Solving: Robust problem-solving abilities with a proactive approach to improving customer experiences

Benefits:

• Competitive salary based on experience (£25,000 for customer service experience, £30,000 for technical skills).
• 25 days annual leave plus bank holidays.
• Opportunities for professional development in a supportive and positive environment.
• Joining a stable team with low turnover and supportive culture.
• Private medical insurance  

Apply Now! If you are a motivated, detail-oriented individual who thrives in a collaborative team environment, please submit your CV detailing your relevant experience and why you are passionate about this role. Join us and be a part of a team that values innovation and customer satisfaction!