Customer Support - Reed : Job Details

• Job Type: 6-month temp role
• Location: Ipswich
• Salary: £26,000 per annum

We are seeking a Customer Service Sales Support professional to join our client's team on a 6-month temporary assignment. The successful candidate will be pivotal in processing customer orders with precision, ensuring timely deliveries, and maintaining high service standards. This role is ideal for someone with a proactive approach, a commitment to delivering exceptional customer service, and the ability to work effectively in a dynamic environment.

• Process customer orders accurately and efficiently within 24 hours of receipt.
• Monitor sales orders to ensure delivery deadlines are met, communicating any delays to customers immediately.
• Manage forward orders and back orders by monitoring stock availability and completing purchase orders.
• Log customer interactions and activity accurately within the company’s CRM system and via email.
• Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
• Collaborate with logistics and sales teams to ensure smooth order processing and delivery schedules.
• Maintain and update customer information on the internal system, such as addresses, prices, and specific requirements, to ensure accurate completion of orders.

• Prior experience in customer service or a related field.
• Excellent verbal and written communication skills, with a professional and courteous demeanour.
• Proficiency in Microsoft Office, with experience in CRM/ERP systems being beneficial.
• Strong problem-solving skills, with the ability to manage and resolve queries effectively.
• Ability to work well within a team while managing individual responsibilities efficiently.
• Good organisational skills and attention to detail.
• Confidence in your own abilities, with a willingness to learn and develop.
• A passion for providing excellent customer service.
• A confident communicator who understands that a positive attitude yields great results.

• Monday to Friday hours, 08.30-16.30
• Salary £12.50 an hour
• Free parking on site
• Full training provided and joining a supportive team. 

To apply for the Customer Service Sales Support position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.