Customer Support Manager Compliance Specialist - TPP Recruitment : Job Details

Are you passionate about compliance training and customer support? Do you have hands-on experience in delivering short-course training and want to use that expertise to help businesses improve their processes? If so, this Customer Support Manager (Compliance Specialist) role could be your next exciting opportunity!Benefits Salary: From £35,000 per annum (depending on experience)Employment type: Permanent, full-time (part-time considered)Working arrangements: Hybrid (once a week from the office)Location: DoncasterOther: Opportunity to shape and develop a newly created roleAbout the OrganisationOur client, a leading provider of compliance training solutions, supports businesses across multiple sectors with high-quality qualifications, e-learning, invigilator services, and training resources, with a strong focus on customer experience.About the RoleAs a Customer Support Manager (Compliance Specialist), you will be the go-to expert for both internal teams and external customers on compliance training delivery.Key Responsibilities

• Offer expert guidance and support to both internal teams and external clients.
• Identify pain points in customer processes and develop practical, improved solutions.
• Maintain relationships with key customers to improve service levels and sales opportunities.
• Respond to inbound sales leads and assist in onboarding new customers.
• Identify and implement process improvements to enhance the customer experience.
• Create engaging social media content related to compliance training.
• Provide feedback on product developments and qualification updates.
• Support the vetting and recruitment of trainers and teachers.

Experience Required

• Strong experience in short-course compliance training delivery (Food Safety, First Aid, Health & Safety, Security, etc.)
• Knowledge of compliance training challenges and solutions
• Experience in customer service and managing customer relationships at various levels
• An understanding of quality assurance processes and commercial training operations
• Ability to analyse customer pain points and implement effective solutions
• Experience recruiting, vetting, and managing trainers or teachers (desirable)
• Excellent communication and problem-solving skills
• Ability to translate training delivery experience into customer support and service improvement

To Apply

• CV
• Covering letter (optional)

Interview ProcessA one-stage in person interview Deadline ASAPWe want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.