Customer Support Specialist - CPM Engineering : Job Details

CUSTOMER SUPPORT SPECIALIST / MANCHESTER / COMPETITIVE PAY + GREAT BENEFITS

Are you passionate about delivering an exceptional customer experience? Ready for an exciting new challenge? If so, we have the perfect Customer Support Specialist role for you. Highly competitive rates of pay, extensive benefits and fantastic support from Senior Management.We are a market leading Engineering Company, with over 25 years of experience in Electrical and Mechanical Maintenance Services and 24/7 Solutions. Our repairs workshop is one of the largest in the UK and represents a £3m investment.

As we continue to grow, a brand-new opening has arisen for an enthusiastic Customer Support Specialist to join our team.

The Customer Support Specialist will be key to the continual growth of the business. Using telephone investigative techniques and backed up by direct and electronic marketing, the Customer Support Specialist will develop and maintain customers confidence.

What’s on offer?

• Competitive pay and contributory pension scheme.
• 25 days holiday a year plus bank holidays.
• Excellent working environment, with great training and development opportunities.
• Charity events, fund-raising activities, and an excellent employee assistance program.
• Free annual medical and flu vaccination, and work clothes and PPE where required.
• PERKBOX.
• Free car parking on site.
• Employee Assistance Program.

Key Responsibilities of the Customer Support Specialist:

• Maximise sales of all the companies’ services into existing customers and prospective customers
• Implement Marketing Schedule as directed by the General Manager
• Creation of marketing information and send to prospects and customers
• Locating and calling prospects to make appointments
• Identify key drivers within customers
• Make customers aware of the company’s services into existing accounts
• Monitor sales revenues for customers and act to maximise sales
• Customer services calls with telephone planning
• Maintain the company’s CRM
• Weekly/monthly reporting of activity

Skills & Experience Required:

• Previous experience in a similar customer support environment
• Enjoys speaking to people
• Not afraid of telephone rejection
• Be a strong advocator for the customer and company
• Strong communicator, both verbally and written
• Understanding of the company’s products & services. Engineering knowledge is an advantage
• Be highly committed, well-motivated, and committed to the objectives of the business

What's Next?

If you have the customer service skills and experience to be successful in this Customer Support Specialist position, we would love to hear from you. APPLY NOW for immediate consideration.

PLEASE NOTE: All candidates will be asked to complete a personality profile test before progressing to interview.