Customer Support Technician Motorsport Equipment - Ernest Gordon Recruitment Limited : Job Details

Customer Support Technician (Motorsport Equipment)Detroit$50,000 + Training + Career Progression + Autonomy + Flexibility + Healthcare BenefitsAre you a Customer Support Technician with a background in technical customer service and experience in vehicle data systems? Do you have a passion for the automotive and motorsport industries?On offer for the Customer Support Technician is an exciting opportunity to join a forward-thinking company at the forefront of automotive and motorsport technology. This role provides comprehensive training, flexibility, and a clear pathway for career progression, allowing you to develop your technical skills while making a meaningful impact on customer satisfaction and product innovation.In this role, the Customer Support Technician, will provide expert technical assistance to customers, resolve complex challenges, and support product development. You'll maintain technical databases, develop region-specific solutions, and deliver training to customers across the United States-all while contributing to the continuous improvement of cutting-edge automotive and motorsport products.The ideal Customer Support Technician is a problem-solver with a strong technical background and a passion for delivering exceptional customer service. They possess expertise in automotive systems, thrive in collaborative environments, and are eager to contribute to innovative solutions in the motorsport and automotive industries.The Role:

• Provide expert product support via phone and digital platforms.
• Collaborate with international teams to resolve advanced technical issues.
• Maintain and update track map databases for North American racing venues.
• Participate in product testing and validation programs.

The Person:

• A customer-focused professional with strong problem-solving skills.
• Experienced in technical hardware/software and customer service platforms.
• Knowledgeable in the US automotive industry (OEM, aftermarket, or motorsport).
• Familiarity with CAD, 3D Printing, or mechanical systems.

Reference number:16768Keywords: Customer Support Technician, Technical Support, Automotive, Motorsport, Vehicle Data, Customer Service, Product Testing, Troubleshooting, Auto CAD, 3D Printing, DetroitIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.