Cyber Claims Adjuster - Nashrock Recruitment : Job Details

Purpose of the Role

We are seeking a Claims Adjuster to join our client’s well-established and market leading Claims team. This role involves handling claims while working alongside Senior Claims Adjusters, with a primary focus on supporting a newly established Cyber Underwriting team and an existing market-leading Errors & Omissions Underwriting team.

This position is ideal for an enthusiastic individual who enjoys problem-solving and seeks a new challenge within a dynamic, high-performing Syndicate. The role requires cross-class expertise and close collaboration with the Cyber Underwriting Team in developing a Claims Protocol, establishing a vendor panel, and contributing to product wordings as the underwriters build their new portfolio.

Salary & Benefits:

• Salary up to £70,000 and attractive bonus
• Company benefits
• Based in the City of London

Key Responsibilities:

• Handle claims of varying complexity within a predetermined authority level, in accordance with the client’s London Claims commitment, philosophy, and procedures.
• Ensure adherence to internal and external claims handling and customer service standards, including meeting SLAs and maintaining systems (e.g. ECF and DOCOsoft).
• Keep underwriters and internal stakeholders informed of valuable claims insights, issues, and their potential impact on underwriting and policy interpretation.
• Develop and maintain positive relationships with external clients, brokers, and third-party experts.
• Communicate regularly with the wider Claims team, providing updates on relevant claims movements, issues, and trends.
• Provide general support to the team, assisting with ad hoc tasks or projects as needed.

Skills, Knowledge, and Experience:

The successful candidate will:

• Have a demonstrable claims background with strong technical claims knowledge.
• Have a good working knowledge of London Market claims systems (e.g. ECF).
• Be confident in liaising with internal and external stakeholders and clients.
• Possess strong written and verbal communication skills with keen attention to detail and accuracy.
• Enjoy problem-solving and demonstrate adaptability to changing priorities and deadlines.
• Work collaboratively as part of a team while also being able to work independently.
• Be proficient in Microsoft Word, Excel, and similar applications.
• Be part ACII qualified or working towards ACII (desirable but not essential).