Data and Performance Analyst - Fairhive : Job Details

Do you want to join a dynamic and supportive team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive  is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Assets and Data team is essential to the smooth running of our business Whether they are analysing data to support colleagues with performance monitoring or researching information to prepare reports and recommendations to improve productivity our team keep the customer at the heart of our organisation.

About the role

We are looking for a customer focussed Data and Performance Analyst to join our team and to help us achieve our social mission.

On the Job you will:

• Undertake evaluation of data, such as Repairs, Voids, and Statutory Services to identify best practice and areas for improvement
• Report and analyse data to produce Operational related Key Performance Indicators
• Undertake projects, analysis, reconciliations or data investigations
• Work with IT to review and improve existing reporting dashboards and create new dashboards for enhanced reporting

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

• Make decisions within policy guidelines, but also regularly use analytical skills to determine the correct solution for customer
• Use problems solving skills on a day to day basis to identify solutions where they may not always be apparent
• Build strong and effective working relationships with my colleagues and customers, to provide technical assistance and offer longer term support
• To be educated to A level, or equivalent

You will ideally have skills and attributes that include:

• The ability to analyse data be able to solve problems
• Good verbal and written communication skills
• Good IT skills to be able to produce statistical data and reports
• The ability to work as a part of a multi-disciplined team
• Good organisational and time management skills

If you’re open minded, compassionate and want to learn more about a career in our Assets and Data team, we’d love to hear from you!

Benefits include

• 28 days holiday plus Bank Holidays (pro rata for part time)
• Discretionary performance related payment
• Contributory pension scheme
• Flexible working
• Health Cash Plan
• Workplace Options Employee Assistance Programme
• Employee discount scheme

E&D CommitmentOur Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date: 20th January 2025 at 1pmInterview date: To be confirmed

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.