Day Concierge - PMR : Job Details

We are currently recruiting for a Day Concierge to work on a residential block based in East London. Our client is seeking a professional candidate with strong customer service skills, who can provide residents with a warm and welcoming service on the front desk of the block.

Working Hours: Thursday (1pm to 7pm), Friday, Saturday and Sunday (7am to 7pm)

Salary: £26,000 pa

Main Duties:

During working hours, you will be based at the concierge desk except when carrying out any required Building Patrols.

• Receive and provide accurate shift handover.
• Provide a welcoming atmosphere throughout the Building.
• Being always present at the Concierge Desk and ensure that all persons in the building have a right to be present.
• Announce any visitors, contractors, or deliveries (where applicable) and monitor their presence on site.
• Receive, log, store safely and distribute all parcels. In line with GDPR do not leave them on show to protect the Residents identity.
• Answering all enquiries via email, telephone and in person in a professional and timely manner.
• Monitor visually and by using CCTV, access control and any other issues of concern, to ensure these are being actioned and escalate appropriately.
• Monitor, log and escalate any faults/alarms or issues with the Life Safety systems.
• Ensure that all the key movements are being recorded, issued and details captured correctly and action on any missing keys.
• Address any security breaches/issues and call the local authorities if necessary.
• At all times you are to ensure the security of the building and its residents is not jeopardised in any way.
• You are to always assist residents together with their guests and visitors when and where required.
• To carry out any other reasonable additional duties as directed.