Dayworks Service Engineer - Appcast Enterprise : Job Details

Fire Day Works Engineer - Service

Johnson controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.

As a business Johnson control owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.

This position is working for our ADT brand.  At ADT we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities, we live in. By solving today’s challenges while constantly asking “what’s next?”

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.

What you will doThis is an autonomous role within the Fire Service team for an experienced and commercially driven fire systems engineer to deliver additional chargeable revenues from with our existing customer base. You will identify deficiencies, to the BS/FIA standards, and/or upgrade opportunities, provide quotes and deliver the solution into the customer sites. You will also carry out take-overs in the region utilizing your skills to ensure the sites & systems can be onboarded in a compliant state. Opportunities will be passed to you from within the existing fire team too. This is not a sales role, it is a service engineer role focused on building relationships and delivering additional service revenue across the region.

This is a fantastic opportunity for a time served Service Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers.
• Establishing and maintaining effective relationships with customers.
• To Service the appropriate systems, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritized correctly.

• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.
• Identify deficiencies and recommend solutions to end users. Proactive Service Recommendations.

What we look for

Essential:-

• Experience within Fire & Security industry
• Driving license
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment