Debt Collection Administrator - Reed : Job Details

Debt Collection Administrator

Reed

Job Location : Bolton, UK

Posted on : 23/10/2024 - Valid Till : 06/11/2024

Job Description :
Debt Collection Administrator
  • Location: Bolton Town Hall
  • Job Type: Full-time, temporary
  • Contract: Initially until 15/12/2024
  • Hours: 37 per week, 9-5 Monday to Friday

Bolton Council are seeking a Debt Collection Administrator to provide clerical and administrative support associated with the collection of debts. 

Day to Day of the Role:
  • Provide clerical and administrative support to the team, including maintaining filing systems, responding to requests, setting up new accounts, and handling direct debits.
  • Raise invoices, credit and debit memos, and standing charges, ensuring the correct addition of VAT and interest, and processing refunds.
  • Assist with the collection of outstanding invoices by agreeing on repayment plans, monitoring arrangements, and updating the system for unpaid invoices.
  • Amend computer records following contact with customers, other council sections, and external agencies.
  • Attend meetings to receive and share information and maintain up-to-date knowledge of relevant systems.
  • Use ICT systems competently to accurately input and maintain information relating to sundry debts.
  • Communicate effectively to ensure the effective exchange of information.
  • Deal with customers in a sensitive and diplomatic manner to meet their needs.
  • Work as part of a team and contribute to the effective running and performance of the service.
Required Skills & Qualifications:
  • Ability to accurately calculate charges to answer customers’ queries relating to debts.
  • Must be able to demonstrate an ability to organise, plan and prioritise own workload.
  • Ability to use ICT systems competently to accurately input and maintain information relating to sundry debts.
  • Demonstrate a knowledge of training methods and techniques as the post-holder will be expected to provide on-the-job training to new team members.
  • Show excellent communication skills to ensure the effective giving and receiving of information.
  • Demonstrate an ability to deal with customers in a sensitive and diplomatic manner to meet customer needs.
  • Demonstrate effective team working, including providing support to colleagues, as well as meeting objectives determined by management.
  • Experience of contact with the public as this post involves dealing with customers.
  • Experience of using IT systems, in particular Microsoft Office products.

To apply for the Debt Collection Administrator position, please submit your CV detailing your relevant experience

Salary : 13.46 - 14.91

Apply Now!

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