Debt Recovery Collections - Macildowie Recruitment and Retention : Job Details

Debt Recovery Agent | Leamington Spa | Temporary | Up To £14ph

Why join this opportunity?

This is your chance to step into a role where you'll deliver exceptional service and help customers resolve outstanding balances. Working for a reputable business, you'll contribute to maximising recoveries while maintaining empathy and professionalism, particularly for customers in vulnerable positions.

Role Details:

Location: Leamington SpaContract: Temporary, OngoingWorking Hours: Full-time, Monday to Friday (office-based, 5 days a week) Salary: Up to £14ph

Your role in a nutshell:

• Customer-focused interactions: Manage inbound and outbound communications via the dialler system, supporting pre-litigation and litigation processes.
• Negotiation & assessment: Conduct income and expenditure assessments to ensure repayment arrangements are affordable and sustainable.
• Compliance-driven work: Adhere strictly to regulatory guidelines and company compliance policies.
• Problem-solving mindset: Use your expertise to ask open questions and challenge information where necessary.
• Complaint handling: Act as the first point of contact for customer complaints, recording details with precision.
• Collaborative approach: Work closely with third parties to achieve the best possible recovery outcomes.

What you'll bring to the table:

• Exceptional communication skills and the ability to navigate sensitive situations with tact.
• A strong eye for detail, ensuring accuracy in all aspects of your work.
• The ability to prioritise effectively, handling pressure and changing deadlines with a positive attitude.
• A willingness to learn and develop, paired with initiative and the ability to work independently and collaboratively.
• Confidence in problem-solving and a proactive approach to challenges.

What's required to succeed?

• Immediate availability to start work.
• Willingness to complete DBS and credit checks.
• A hardworking, organised, and professional character.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.