Delivery Manager - Office Angels : Job Details

Delivery Manager

Are you ready to make a real difference and drive change? Our client, a well-established pharmaceutical organisation dedicated to enhancing the health of millions, is on the lookout for a Senior Delivery Manager to join their dynamic Customer Experience team!

Hybrid working (8 days a month in Office) | Offices based in Canary Wharf | £18.11ph | 37 hours per week (Monday to Friday) | 3 months temporary

Duties of the role:

• To manage, lead and develop a multiskilled Customer Experience Centre (CEC), ensuring excellent standards of customer service are in place and maintained
• Lead the delivery and operations of our core CEC services which includes but is not limited to:
  • Primary contact channels e.g. telephone and emails
  • Enquiries related to Regulation e.g. application status updates, expedition requests, appeals, complaints, general lifecycle and regulatory queries
  • Helpline support services

• Ensure appropriate governance, processes and procedures are in place and documented for all Customer Experience Centre services
• Ensure robust training strategy in place across the team
• Representing Customer Experience Centre on cross-Agency groups, sharing information about service performance, developments and feedback
• Being alert to campaigns or developments that may impact the team and/or increase demand

An amazing benefits package includes:

• Weekly pay every Friday
• Easy timesheet accessibility with mobile support
• Up to 29 days annual leave
• Perks at work and discount schemes for all major retailers and over 150 high street stores
• Access to free eye-care vouchers and discounts towards glasses for VDU purposes
• Access to well-being platforms
• FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
• Temp of the Month awards
• Dedicated consultant to support your job search and offer expert interview tips

Advertised by Office Angels London Bridge

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.