Deputy Manager - Jollyes The Pet People : Job Details

Deputy Manager – Jollyes The Pet People - St Helens. Salary £26,000 - £29,000  p.a. + up to £2k bonus potential. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Deputy Manager in our St Helens store. This is a fantastic opportunity to join a company voted top Pet Retailer of the Year 2023 by the Pet Industry Federation and included in the Sunday Times 'Best Places to Work' list.The Benefits:

• Competitive salary of £26,000 - £29,000 p.a., plus £2,000 annual bonus subject to achieving KPIs.
• 30% staff discount scheme on products plus 20% off groomer and community pet clinic services
• ‘Treats’ Employee reward scheme (800+ retailer discounts & perks)
• ‘We Care’ Employee assistance programme (medical & wellbeing services)
• 29 days paid annual leave including bank/statutory holidays.
• Additional holiday awards for weddings & civil partnerships, new pet's 1st day, long service, and your birthday off!
• Uniform provided.
• Workplace pension scheme.
• Free car parking
• Cycle2Work scheme – up to 47% off a new bike and accessories with Halfords
• Retail Trust membership for lots of wellbeing, financial and counselling support

The Role – Deputy Manager:

• Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
• Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).
• Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills:

To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware and have a proactive approach.
• Full time, permanent position - 40 hours per week working 5 days out of 7. 

About Jollyes The Pet PeopleJollyes are an award-winning UK pet retailer with over 100 stores and 50 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. 

To ApplyIf you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!