Deputy Manager - Jollyes The Pet People : Job Details

Deputy Manager – Jollyes The Pet People - Hailsham. Salary £26,000 - £29,000 p.a. + up to £2k bonus potential. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our *?* store. This is a fantastic opportunity to join a company voted top Pet Retailer of the Year 2023 by the Pet Industry Federation, Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.The Benefits:

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• Competitive salary of £26,000 - £29,000 p.a., plus £2,000 annual bonus subject to achieving KPIs.
• iTrent financial wellbeing package, powered by Wagestream,
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers 
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 50% off Jollyes branded products (and 30% off other brands in store for your pet’s needs!)
• Workplace pension scheme provided by Legal & General 
• Free colleague uniform and on-site parking
• Birthday leave – an additional day’s leave for your birthday*
• Pet-ernity Day – An additional day's paid leave to welcome your new dog or cat into the family*
• Wedding or Civil Partnership – An additional week’s paid leave*
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
• Welcome gift – sent by the HR team on notification of the birth of your baby, fostering or adoption
• 20% colleague discount on all services in grooming and community pet clinics
• Discount nomination – to enable a 2nd person to receive your colleague discount (after 3m service)
• Lifetime staff discount available to all colleagues after 20 years’ service
• Additional holiday entitlement for long service (from 5 yrs onwards)
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement, and two ‘windows’ per year to activate.
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry
• Care concierge supporting colleagues who are carers with access to information, services and benefits
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more 

The Role – Deputy Manager:

• Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
• Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).
• Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

 The Skills:

To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware and have a proactive approach with great planning and organisation skills.
• Full time, permanent position - 40 hours per week working 5 days out of 7.

About Jollyes The Pet PeopleJollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. And with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!To ApplyIf you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!