Desk Engineering Assistant Manager - eFinancialCareers : Job Details

Desk Engineering Assistant Manager Application Deadline: 20 December 2024 Department: Claims Management Employment Type: Fixed Term - Full Time Location: Home United Kingdom DescriptionDesk Engineering Assistant Manager

• A professional and adaptable communication style to be able to converse with all Reporting into Desk operations manager
• Responsibility for settlement of Total Loss claims including
• Obtaining policy info
• Indemnity checks
• Payment requests
• Payment Confirmations
• Salvage Disposal
• Engagement with Davies Tech team

Key Responsibilities

• Escalation management
• Ensure targets are reached, maintained
• To produce daily statistics
• Development of team to achieve client SLA's via support and coaching and feedback
• Ensure a high level of staff engagement
• Assisting in conducting regular performance and audit reviews
• Continuous improvement focus leading excellent customer service
• To challenge processes to continue improvement of best practise.
• #INDUKI

Skills, Knowledge and Expertise

• Communicates both internally and externally to the business.
• Excellent time management skills with a proactive approach strong numeracy, literacy and IT skills
• Being able to adjust quickly and efficiently to maximize efficiency of the team/workloads.
• Previous vehicle valuation experience (Glass's / CAP etc...) would be advantageous but not a requirement.