Desktop Applications Engineer II - Just IT : Job Details

Desktop Applications Engineer/ 3rd Line supportLocation- Central LondonHybridSalary- up to £75,000POSITION OVERVIEW Responsible for the day-to-day engineering and 3rd level support for the core productivity applications, including Microsoft Office and Litera Desktop. Day to Day * Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem. * Develops training, documentation, and communications for front-line support personnel with the goal of improving "first call" problem resolution. * Performs initial product testing and develops test scripts used by dedicated QA team. * Employs scripting and automation to deploy software, gather system data, and resolve issues at a large scale. * Works with business stakeholders to understand their challenges and requirements. Represents these needs directly to the vendor. * Researches best practices and keeps a tab on application trends in the legal industry. Technologies/Software * Microsoft Office, Adobe Acrobat, and other document processing tools, including experience with integrating and supporting program add-ins is required. * Strong knowledge of Windows 10/11 systems management and troubleshooting. * Knowledge of document creation (formatting, styles, numbering) in a legal environment is greatly valued. * Software packaging and automation tools such as Installshield and AutoIt. Ability to leverage PowerShell to further automate installations. * Microsoft SCCM Apply now and we will review your application, if you are suitable we will be in contact to discuss more details.