Desktop Support Analyst - Gem Partnership Ltd : Job Details

Desktop Support Analyst

Salary:£35,000 - £45,000 + Bonus + Private Medical + 9% Pension Contribution

Location: Manchester

My client is a rapidly growing international organisation offering a range of solutions to the global Professional Services sector. Although exceptionally successful to-date, they continue to seek stretching organic growth with an overarching target to double revenues. Underpinning this strategy is a focus on being a 'smart user’ of tech adopting both build and buy strategies.

You will be part of a high calibre team responsible for providing 1st Line & 2nd Line support to colleagues in their Manchester office, as well as remotely to other UK sites and internationally including Hong Kong and the US.

The Role

• Troubleshooting end user devices for internal staff.
• Induction and training of new hires into the business.
• Providing application and technical support to end users.
• Training of end users where required.
• Developing and documenting new procedures.
• Assist with testing, maintaining and improvement of network connectivity.
• Involved in change projects across the business.
• Learning innovative technologies as the business grows.
• Providing out of hours support where required by the business.

The Person

• Ideally at least 3-4 years’ experience in a similar support role.
• Exposure to the Microsoft suite (Azure, 365, SharePoint, OneDrive etc.).
• Ideally experience of working in a Professional Services environment.
• 'Can-do’ positive attitude - someone who is capable of working across a range of different tasks as you will have exposure to lots of queries/tasks.
• Must be able to commit to 5 days per week in their Manchester office, able to travel to their North East site circa once per month and willing to provide evening and weekend on-call 1 out of every 5 weeks.
• Ambitious to develop your career further within the organisation.

This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.

Their benefits package is compelling including bonus, 9% unmatched pension contribution, private medical and the ability to buy and sell holidays.

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call our Peterlee office.

GEM Partnership are acting as an employment agency on this vacancy.