Desktop Support Engineer - Gibbs Hybrid : Job Details

Desktop Support Engineer

Role: Permanent

Location: London (Bond Street Station)

Work pattern: 5 days on site

Travel: International travel required

Pay: £35-50K salary

The Technology Support Engineer is a member of the Information Technology Department who is responsible for the day-to-day support of all systems and infrastructure used by our end users. The ideal candidate will have a bright personality, and an exceptional customer service mindset.

Responsibilities:

• Resolves hardware and connectivity problems as they arise, escalating issues within the team when appropriate
• Configures, deploys and supports physical and virtual computers and network equipment
• Assist in planning projects and participate in managing small initiatives
• Coordinate with IT Infrastructure, support team change/maintenance windows for infrastructure systems
• Performs routine software upgrades on network infrastructure to patch vulnerabilities

Qualifications:

• 5+ years of relevant experience
• Monitors, troubleshoots, diagnoses, and resolve infrastructure issues
• Experience with Microsoft Office Suite, Google Workspace Suite, Adobe Creative Suite
• Experience with AWS, and Azure
• Basic knowledge of network infrastructure protocols; switches, routers, AD
• Ability to work with all levels of staff within and outside of IT / organization
• Exceptional customer service mindset
• Wear multiple hats and be willing to go the extra mile

The tech stack that we use is:

• Fortinet/Forticloud (Firewalls)
• Aruba (switches/APs)
• Meraki (APs - phasing out)
• Azure
• Azure AD
• AWS
• Google Workspace
• Microsoft 365 (Office 365)
• Egnyte
• Box.com
• ManageEngine
• Site24x7
• Okta