DevOps Engineer - WTW : Job Details

Summary:We are seeking a DevOps Engineer who has experience with being embedded in a product team to develop and support operationally resilient cloud infrastructure. The ideal candidate will have a track record in Microsoft Azure and Observability platforms in complex SaaS environments and have excellent communication skills.You will be joining our growing engineering organization building a wide range of market-leading InsurTech solutions at an exciting time as we evolve our portfolio from desktop/on-premise towards cloud/SaaS. As a DevOps Engineer, you will work together with product and engineering teams and deliver highly scalable and reliable infrastructure, pipelines and support tools. This is a critical and varied role, using a wide range of technologies, combining strategic work with short-term tactical fixes and improvements. This role is open to flexible and hybrid working arrangements, with presence in the Reigate office two days per week.The Role:

• Collaborate with the product and engineering teams on the design, build and operational management of the client-facing services
• Champion and implement best practice solutions for reliable, performant and observable SaaS products
• Build and improve CI/CD pipelines for product teams with focus on high cadence and cost effectiveness 
• Implement infrastructure as code with Pulumi 
• Support the team in infrastructure and networking related issues 
• Maintain and configure observability platforms such as Datadog
• Proactively monitor production and other environments to ensure stability, availability, security and integrity
• Participate in incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
• Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles
• Participate in on-call rotation to provide support and ensure system uptime.

The Requirements:The essential skills/experience for this position are:

• Solid experience in DevOps and an interest in Site Reliability Engineering
• Experience of building and running 24x7 services in Microsoft Azure
• Strong scripting and IaC skills (PowerShell, Terraform, ARM, Pulumi, Bicep etc.) 
• Experience of Microsoft Azure in areas such as networking, storage, integration, compute and analytics 
• Experience of cloud observability concerns (logging, tracing, metrics, monitoring & alerting) 
• Experience of Windows & Linux containers and orchestration platforms (Docker, Kubernetes) 
• Strong interpersonal skills, with the ability to work effectively with many stakeholders
• Solid verbal and written communication skills, and the ability to present technical information clearly and concisely
• Confidence in making decisions and taking ownership of projects

Other highly desirable, but not essential skills are:

• Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer
• Knowledge of Linux operating systems e.g. RHEL/OpenShift 
• Understanding of network topologies and common network protocols and services 
• Knowledge of security best practices and tools 
• Chaos testing and disaster recovery
• Multi-tenancy environments
• Experience with Continuous Delivery including tools such as Octopus or Harness.
• Familiarity with programming languages such as C#

Equal Opportunity EmployerAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.(ICT_TECH TD_2025_13R)