Digital Content Moderator - Robert Walters : Job Details

Digital Content Moderator Hertfordshire (Full time)Permanent Role - Salary up to £32k Per Annum Plus Benefits

We have partnered with a digital platform company who are looking to hire a Digital Content Moderator to join their team maintain a safe environment for their users. This role is perfect for someone who's looking for exposure to the creator economy and a startup/scale-up environment.

Key Responsibilities of the Digital Content Moderator:

• Monitor and review user-generated content (posts, videos, comments, etc.) to ensure it aligns with the platform's guidelines and policies.
• Identify, flag, and remove inappropriate, harmful, or offensive content, including spam, abuse, and misinformation.
• Respond to user reports, complaints, and issues regarding content violations in a timely and professional manner.
• Assist in developing and refining moderation policies and guidelines as the platform grows.
• Collaborate with the customer support and community management teams to resolve content-related issues.
• Stay updated on industry trends, best practices, and changes in content moderation technologies.
• Participate in team discussions on improving content curation and platform safety.
• Maintain detailed and accurate records of content moderation actions and user behaviour patterns.

Skills required for the of the Digital Content Moderator:

• Candidates for this role must be bilingual (French, German, Spanish & Italian preferred)
• Proven experience in content moderation, social media management, or community engagement.
• Ability to manage high volumes of content and stay composed under pressure.
• Identify, flag, and remove inappropriate, harmful, or offensive content, including spam, abuse, and misinformation.
• Experience working with content moderation tools and software, such as Asana or Zendesk.
• Strong understanding of community guidelines, platform policies, and content management processes.
• Excellent communication skills, both written and verbal, to handle sensitive situations with professionalism.
• High attention to detail, with the ability to make quick and fair judgement calls.
• Knowledge of digital platforms and trends, with a keen interest in user-generated content and creator communities.
• Familiarity with content moderation tools and software is a plus.
• Empathy, patience, and a solution-oriented mindset when interacting with users.
• Availability to work flexible hours, including weekends, if needed.
• Strong analytical and problem-solving skills, with the ability to make sound judgements and decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Ability to work in a fast-paced environment and prioritise multiple tasks and responsibilities.
• Monitor and review user-generated content (posts, videos, comments, etc.) to ensure it aligns with the platform's guidelines and policies.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates