Digital Data Apprentice - QA : Job Details

Employer description:People Places Lives Ltd work in true partnership with health and social care organisations to deliver simple solutions that empower people, strengthen places and improve lives.

These solutions range from information and advice websites to support people on their health and social care journey, to providing day-to-day management of complex health packages via a personal health budget. Their head office is in Wigan, and they employ 50 staff that are spread across the country.

Overview:Owing to continued growth, they are looking to recruit a member of staff to support the Digital Delivery team as a Digital Data Apprentice.

The Digital Data Apprentice implement and manage websites for our Local Authority, NHS and Charity clients, helping citizens to stay independent and self-serve. As a Digital Data apprentice, you will work alongside the Project Managers and the wider delivery team to provide excellent service to our customers.

Salary: £18,000 per annum.

Duties: [will include but not be limited to:] 

Administrative tasks: 

• Work with Project Assistant to ensure documentation and team guidance is kept up to data
• Assist with data entry and content migration tasks

Client support:

• Triage and review support tickets on Jira Service Desk, ensuring all tickets are actively worked on and updated regularly with clear and comprehensive notes on progress
• Action simple support tickets such as account setups, password resets, assistance with navigation of websites and content changes
• Support Project Managers with issue investigation and resolution
• Assign complex tickets to relevant team members and liaise/chase for completion where necessary

Project support: 

• Provide ad-hoc support to Project Managers with day-to-day tasks
• Assist with project reporting including progress reporting and profit tracking

Reporting:

• Take responsibility for creating and distributing monthly performance reports for clients, compiling data from a range of sources including Google Analytics, Jira Service Desk and PPL’s platform 
• Assist with profitability and resource reporting

Desired skills and experience: 

• Computer literacy
• Communication skills - Good interpersonal and written/spoken
• Team work – Open and inclusive approach, willing and able to interact internally and externally
• Time management – Organised and able to work to tight deadlines
• Detail orientated
• Discretion – Respectful of confidential information
• Self-motivated – Strong work ethic and able to work with limited supervision
• Personable – Strong customer service orientation, able to build rapport with broad range of stakeholders

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Hours of work:

• Monday to Friday, 
• 9am - 5pm, 
• 35hrs per week.

Benefits: 

• 26 days annual leave, plus bank holidays
• Bonus scheme
• Work from home / Hybrid working
• Flexi hours
• Training and development opportunities

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!