Digital Experience - Program Coordinator/Writer/Designer - PLANET RECRUITMENT SERVICES LTD : Job Details

Role: Digital Workplace Experience - Program Coordinator/Writer/Designer

Location: Dublin (Hybrid)

Salary: £35,000 - £48,000

?Profile

We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life.

Due to continued growth in their Digital Workspace Experience team, they are looking to add a Program Coordinator who will work with Platform Engineers, Technical Support and every global business function to drive effective technical rollouts, large and small. Your primary focus is ensuring, every new functionality rolled out to the business is tested, early adopters have been engaged, and education and training is built, delivered, enhanced and updated.

They are a diverse company with different business streams, regulations, and needs; therefore, it is never one size fits all. You will collaborate to define the strategy, roadmap, and rollout initiatives that support adoption wearing many hats, such as a tester, trainer/presenter, image creator and a technical writer.

Key Responsibilities

• Build and facilitate the IT rollout strategy for both large scale and small-scale technology changes.
• Ensure communication, documentation and information get to the right teams at the right time.
• Help develop communication plans for all functions during the rollout.
• Complete analysis of the effect of each rollout and be nimble to change process and stages at any time.
• Track issues and solutions within issue logs, complete trend analysis and share globally via reporting and updates
• Build both internal and external learning journey's for technical support teams, and end users.
• Schedule and facilitate program workshops with engineer's and follow up on testing, findings, takeaways. Share knowledge from all sessions and ensure cadence is set for future sessions.
• Run ideation sessions, gamify learning, and encourage all levels and functions.
• Build excitement and enthusiasm for changes, enhancements, upgrades focusing on everybody from Executive Sponsors, uTech (technical support) and the end users.
• Help build out marketing materials to showcase to the business changes and enhance adoption rates.
• Create technical documentation and work to build, find and update KB articles, screen shots, and knowledge repositories.
• Define process and feedback loops for all functions that will be affected by the changes.

Essential Experience

• The ability to thrive in a fast-paced, ambiguous environment where experimentation is encouraged and you are confident in creating, executing and championing those experiments.
• Experience in delivering programs or events with multiple stakeholders involved.
• Experience in learning & development, technical communications, or marketing and communications, creating videos.

• Strong stakeholder management with and understanding of user researcher skills.
• Ability to dig past surface-level statements to identify areas of concern, unforeseen impacts.
• Familiarity with learning program design, delivery and management of training, effectiveness of eLearning and blended learning models.
• Exceptional written and oral communication skills with experience adapting tone and messaging to your audience; effective at "internal marketing."

This is a great opportunity for someone to take the next step in their career with a growing company.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.