Digital Helpdesk Apprentice - QA : Job Details

Wattspot Data Limited:We are here to empower mid-range energy companies to make better decisions by delivering AI and bespoke solutions to analyse the enormous amount of available Energy data. We can offer bespoke services in an agile fashion, leverage significant energy industry knowledge and – due to our focus on a specific sector, offer better value for money for small clients

Overview: You will work with other members of the Wattspot and all other technical teams within the company under the direction of the Wattspot Team Lead to play a key role in supporting services both to clients and internally.With full training and support you will develop technical competence to assist with tasks and process requested by the technical team leads within Wattspot. You will also participate in a range of product development, testing and support services to the client base.

This role will give you the opportunity to develop excellent technical skills, effective communication with clients, the ability to understand task requirements and assist with effective and efficient solutions and support is key to the role. You will be required to make a positive contribution by adhering to internal processes at Wattspot as well as the ongoing development of the company client base.

Key Responsibilities: 

• Assistance with internal and client related development, test, delivery and support tasks
• Development of product documentation for WattSpot’s Cloud Based applications
• Perform tasks in line with agreed requirements and specifications
• Assist with administration of cloud hosted IT Infrastructure for internal and client systems
• Undergo technical and product training to promote skill development as required
• Supply of relevant application support in accordance with agreed service levels
• Client application support
• Small bug fixes to Wattspot’s Products
• Can support / achieve agreed service levels

What we are looking for: 

• Understanding of software development, test, delivery and support processes and environments
• Able to adhere to all change management and control procedures
• Can provide delivery of projects and project deliverables in line with project plans
• Development of team and client product use cases and reports that meet their requirements
• Production of general services and information in line with business expectation
• Excellent communication and written skills with effective and timely communication

Working week: Monday - Friday, 9am - 5pm37.5 hrs per week

Salary: £18,000 - £20,000 -- this is dependent on candidate and experience.

Benefits:

• Fully remote working position
• Career progression opportunities 
• Be part of an up-and-coming new business in their sector 
• Collaborative support 
• Company ‘get together’ events 

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Upon successful completion of the apprenticeship, you will have the option to choose what field in the Tech world to pursue further.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!