Digital Operations Manager - Pets at Home Ltd : Job Details

Are you a digital dynamo with a knack for keeping things running smoothly? Love pets and want to make their lives (and their humans’) a bit better every day? Then we’ve got the perfect role for you!

About Us

Pets at Home Group Plc is the UK’s top pet care crew, dedicated to giving pets and their humans the best advice, products, and care around. With over 450 stores, 310 Groom Rooms, and 440 Vet Practices, we’re big on innovation and even bigger on fun. Our team is what makes the magic happen, and we’re on the lookout for a new star to join our award-winning family!

The Role

We’re hunting for a Digital Operations Manager who’s both a tech-savvy hero and a pet lover at heart. In this role, you’ll keep our digital world running like a well-oiled machine and ensure our website delivers top-notch experiences for all. You’ll team up with awesome colleagues to keep our site performing at its best and manage relationships with key stakeholders.

Your Day-to-Day

• Operational Oversight: Lead and optimize our digital platform processes to keep everything smooth and scalable.
• Issue Management: Work with IT and Development teams to fix technical issues and implement site improvements.
• Analytics & Insights: Use your data skills to track performance, identify gaps, and provide insights to drive decisions.

What We’re Looking For

• Experience: 5+ years in digital operations within ecommerce.
• Skills: Proficiency in analytics tools, exceptional organizational and leadership abilities.
• Communication: Clear and effective in explaining technical concepts to non-techies.
• Mindset: Strategic thinker who thrives on problem-solving and continuous improvement.

Why Pets at Home?

Join us and be part of a vibrant, fast-paced environment where your skills and passion for pets can shine. We’re all about putting the customer first and making improvements that matter. If you’re adaptable, approachable, and excited about enhancing our digital operations, we want to hear from you!

Diversity & Inclusion

We’re inspired by pets who see everyone as their friend - and we believe in reflecting this in our team. We welcome all kinds of people and encourage everyone to bring their unique selves to work. If you’re ready to contribute with your values and skills, we’d love to hear from you!

Ready to Dive In?

Apply now and let’s make a difference together - for pets and their humans!

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Please note that we may close applications for this role early.