Digital Product Owner / Client Manager - Profile 29 : Job Details

Job: Digital Product Owner / Client Manager (Remote UK)

• Salary up to £55k + benefits
• Fully remote (UK)

This company is a successful digital transformation agency. They help their clients design and build "best in class" digital products through…

• commercially focussed strategic advice
• innovation in terms of features and integrations
• considered and meticulous UX
• bespoke and unique UI
• scalable, reliable engineering

Role

This is a senior role within their business, working closely with the Directors, and involved in decisions that will have impact on the success of the company as well as their clients’ businesses.

Great delivery starts with great discovery. You will be in the vital role of advising and interfacing with clients to understand their objectives, and work with them to deliver a project that meets their needs. At the moment, their MD and CTO are responsible day to day for client strategy, ideation and Product Ownership. Alongside their other responsibilities, they are becoming a bottleneck, and they are looking for someone to join their team to support in this key role. You will be involved from the earliest engagements. This will include handling new and existing client enquiries; scoping and planning to agree features and a UI that will ensure a delightful user experience, culminating in a scope of works with detailed cost and time estimates. You will continue to be involved in liaising with the client to ensure smooth delivery, manage changes in requirements, and plan future roadmaps.

Responsibilities

Product Ownership - Taking responsibility for the ideation, strategy and success of client products - able to imagine what "best in class" would look like. Conversing with clients about design and technical topics.

Account Management - they don’t hire dedicated Account Managers; their clients talk directly to subject matter experts. This role will be responsible for taking briefs, business analysis, writing proposals etc.

Project Management - As the person responsible for the successful delivery of client projects, you will also need to ensure projects are on track.

Sales and marketing support - Managing the creation of case studies, identifying market opportunities etc

Required Experience

Several years relevant digital experience, preferably as a developer, UX designer or Product Owner.

Taking responsibility for the design process, guiding the design team to ensure the output of this phase of the project has already provided answers to the UX and feature challenges of a project. Meticulous understanding and management of UX is possibly the most important requirement for the role.

An understanding of the commercial objectives of digital projects

The ability to facilitate conversations to enhance products, and ?nding solutions that both optimise user experience and organisational ROI

Awareness of latest third-party apps, UI patterns, customer journeys

Ability to plan elements of UX, including user stories

Understanding of technical concepts and modern software development standards, methodologies and best practices, including CI/CD, microservices, automated testing, W3C, PageSpeed, cloud hosting, 2FA, User Acceptance Tests etc

Ability to plan and estimate the cost of digital project, including itemising deliverables across both design and development

Strong communication skills, including the ability to clearly articulate the commercial and delivery timescale implications of design choices: as a customer facing role, ?uent English is required.

Beneficial Experience

Agency experience is likely to be an advantage as this will have developed an understanding of agency life and the importance of keeping their promises and brought exposure and solution ?nding to a wide range of projects and concepts.

Other Stuff

NB: for non-UK Citizens: we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are using a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.

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Profile 29 recruitment keywords: digital product owner product manager client manager account manager account director manchester remote hybrid ux user experience ui user interface