Digital Support Apprentice - QA : Job Details

Employer description:

Strathclyde Sealants specialise in commercial sealant applications and passive fire protection solutions across Scotland. We work on projects of all sizes in commercial and industrial properties and have experience in sectors including social housings, swimming pools and leisure centre, healthcare, education and more.

Responsibilities:

• Serve as the initial point of contact, triaging enquiries by phone and email
• Use the internal system Connecteam to log new job details, track progress, and monitor employee schedules
• Update, maintain and upload necessary job documents, pricing details, and task assignments onto our Excel tracker on to shared Google Drive, the main shared area of communication between the team
• Support financial operations by using SAGE to process client invoices, supplier costs, and general invoicing tasks
• Manage and organise job documents on Word, collect quotes via Microsoft Excel, and contracts via Google Drive ensuring all online files are updated and accessible for the team
• Collaborate with the finance team to ensure all payments and records are up to date, using Sage as the primary system to track income and expenses
• Make travel arrangements for senior staff, including booking flights, cars, hotels, and restaurant reservations via online booking platforms
• Use Connecteam to facilitate task tracking, manage employee schedules, and ensure smooth day-to-day operations
• Leverage Google Drive for storing and sharing job-related documents, ensuring team collaboration and easy access to information and sharing

Desirable skills:

• Communication
• Customer service
• Microsoft Office

Salary:

£18,000 per annum

Working hours:

Monday to Friday, 8am – 4pm

Benefits:

• Competitive salary
• Working within a young dynamic team
• No weekend work

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!