Digital Support Apprentice - QA : Job Details

Employer description: Bell Fire and Security has a long tradition of protecting homes and business premises. We have been in the burglar alarm installation business for over 100 years and, today, are focussed on becoming not only the largest but the best independent security and electrical business in Scotland.

Would you like to be a part of our exciting journey?As our business continues to grow, we are looking for an enthusiastic and motivated Apprentice to join our dynamic team in Glasgow. This is a fantastic opportunity to grow your skills, learn from experienced professionals, and become a crucial member of our team.

What You’ll Be Doing:

• Collaborating with the Accounts team by preparing and managing invoices using Sage accounting software.
• Responding to incoming calls and emails in a professional and courteous manner, providing essential information and support to clients and colleagues.
• Becoming an expert using our system ‘Uptick’. This involves coordinating with engineers and clients to schedule appointments, keeping detailed records of each call, and ensuring timely service delivery.
• Assisting with day-to-day office tasks such as filing, photocopying, scanning, and maintaining office supplies. Providing general support to other departments as needed to ensure smooth office operations.
• Assisting in maintaining and updating internal databases using Excel and Uptick by entering accurate information related to clients, projects, and suppliers.
• Monitor and maintain office equipment Coordinating, with IT or external vendors for any repairs or maintenance, ensuring minimal disruption to office activities.

What You Need to Succeed:

• Organisation skills
• Good time management
• You should enjoy interacting with others and building relationships
• A little confidence goes a long way!
• Attention to detail – you will enjoy ensuring that tasks are completed accurately.

If you are a team player, are keen to get involved, and have a positive, can-do attitude, we would like to hear more about you.

Salary:£14,000 - £16,000 per annum.

Working week: 

• 40hrs per annum.
• Monday to Thursday, 8am - 5pm, and on Friday's, it will be from 8am – 2pm.

Benefits:

• Early finish Fridays
• Dress down Fridays
• 23 days annual leave, and 8 bank holidays
• Pension Scheme

Other benefits will be available after 6 months.

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!