Digital Support Apprentice - QA : Job Details

Employer description:Our client is proud to be one of the UK's leading funeral plan providers, working with over 3000 independent funeral directors all over the country. Their plans allow customers the opportunity to pre-arrange their funeral and everything that goes with it - saving their family the worry and expense, taking a weight off their mind when the time comes.

Overview: They have supported numerous QA apprentices over the years and has a down to earth, refreshing work environment. You will be joining a team that contains 4 ex-apprentices who will be there to support you on your journey. 

Whilst they are currently based in Bearsden, they will be moving into a brand new office in Glasgow City Centre in January. 

The Role: What you will be doing / Duties include: 

• Provide and process Funeral Director Invoice Amounts (FDIA) and provide plan quotes to customers.
• Become an expert in inputting information into Anubis where you will store customer and stakeholder information. You will gather the info via Customer Wishes forms. Entering information correctly is vital.
• File electronically using Invu, an external system which is used to capture paper based information and store on PCs/laptops.
• Process payments and direct debit mandates online.
• Ensure payments to funeral directors are paid on time.
• Reconciliation of physical plan applications received against details logged on Microsoft Excel spreadsheet.
• Gather details of defective plans from system and pass to sales channels to allow them to follow up on obtaining defect resolution.

What qualities you should have: 

• Excellent communication skills both written and verbal with sharp attention to detail
• A confident and professional individual
• An enthusiastic, can-do attitude with the desire to succeed
• Excellent organisational skills
• Ability to work to tight deadlines

Salary: £16,000 per annum.

Working week: 

• Monday - Friday, 
• 9am - 5pm or 8am - 4pm, 
• 35 hours a week. 

Company Benefits: 

• Hybrid working 
• Option for a 9 day fornight
• Flexible benefits allowance to add to your salary or buy additional benefits
• Discounted gym membership
• Employee Assistance Programme (health & wellbeing, counselling, online resources)
• Health Cash Plan
• 25 days plus public holidays
• Dress code: Smart, however casual
• Access to retail discount website
• Holiday buy/sell scheme - can buy additional days or sell up to 3 days
• Onsite masseuse
• Onsite yoga classes

Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!