Digital Support Apprentice - QA : Job Details

Employer description: Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards in both 2023 and 2024.

Overview:We are currently seeking a Digital Support Apprentice to join our Inverness [IV2 5GH] office. 

What you will be doing:

• Using Bighand, you will perform digital dictation and audio typing duties. By the end of your apprenticeship, you will be fully competent in using Bighand
• Become a system expert on Lawsoft, which is an internal CRM system. You will use Lawsoft to maintain client information which is used collaboratively by partners
• Communicate internally and externally using MS Outlook. You will also manage your diary using this software
• Assist with client and matter opening
• Handle telephone enquiries in a polite and professional manner within the agreed timescales
• Manage the reception on an ad-hoc basis which will require to keep a log of visitors to the firm 

You will need the following skills: 

• Excellent I.T. and organisational skills including Outlook, Word, and Excel
• Excellent communication skills
• Ability to prioritise and work to deadlines under pressure
• Ability to use initiative
• Experience in managing tasks/processes
• Attention to detail and accuracy  

Salary:£19,838 per annum.

Working week:

• 35 hours per week:
• Monday to Friday, 
• 9am - 5pm.

Benefits:

• Critical illness protection
• Life assurance
• Discounted conveyancing on sales and purchases
• Discounted eyecare
• Charity donation through payroll
• Cycle to work scheme
• Buy additional leave option
• Extra holidays at Christmas
• CSR days
• Funding for external training
• Recruitment finder’s fee
• Additional discounts
• 4pm birthday finish
• Pension scheme

Future prospects:Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

Important Information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!