Digital Support Apprentice - QA : Job Details

About Us: React is a full-service construction and property maintenance insurance contractor serving customers throughout the central belt of Scotland.

We are looking for a motivated and enthusiastic Digital Support Apprentice to join our team and gain valuable hands-on experience while completing a Digital Applications Support Apprenticeship.

What you’ll do: 

• Maintaining accurate records and data entry on Microsoft Excel.
• Filing insurance documentation on Core Logic.
• Managing a centralised email inbox on Microsoft Outlook.
• Updating job tracking systems and client portals on Xactamate.
• Being a first point of contact for customers, handling incoming calls and escalating issues appropriately.
• Making outbound calls to customers when required.
• Ensuring clients are informed about key performance indicators (KPIs) and service-level agreements. (SLA's) 

Desired skills: 

• Strong communication and interpersonal skills
• Organisational and time management skills
• IT proficiency (Microsoft Office experience is a plus)
• Good timekeeping and reliability
• Willingness to learn

Personal qualities:

• A keen interest in customer service and business administration
• Willingness to learn and contribute in a fast-paced team
• Professional, responsible, and adaptable
• Confident in own abilities and a strong team player

Salary:£18,533 per annum.

Hours: 37.5 hours per week, Monday – Friday, 9:00am – 5:00pm.

What’s in it for you?

• Gain:hands-on experience in a real-world business environment
• Progression opportunities: Internal promotions are our preferred hiring method
• Potential future roles: Contract managers, supply chain management, or other business support positions
• Holidays:28 days (including statutory holidays)

Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!