Digital Systems Apprentice - QA : Job Details

Employer description: N2W Software are the market leader for Backup and Disaster Recovery within Amazon Web Services, by providing the leading Enterprise-Class Backup, Recovery & DR Solution. We have a wide range of customers, from small to medium businesses to large enterprises. For these clients we are reliably backing up thousands of servers in these their production environments. N2W Software are headquartered in West Palm Beach, Florida and have offices worldwide.

Overview:We are now looking for an apprentice to support the Head of Revenue Operations and be based in our Edinburgh Office.

This role will be providing support for all aspects of the operational space. You will be based in the Edinburgh office but may be required to provide support across the wider business.

The jobholder will contribute to the continuous development through flexibility, and adaptability to meet business requirements.

Duties: 

• You learn how to become a key member of our digital support staff, which will allow you to work collaboratively with other teams. This will include processing standard requests, problem solving to investigate issues, as well as reviewing Salesforce functionality.
• In this role you will become an expert user in Salesforce, Excel & SharePoint. You will learn how to update and maintain information, generating reports and preserve data cleanliness.
• You will also be required to input opportunities into our AWS Partnership Portal, understanding specific features of these packages, and how to use them.
• You will develop expert skills in Microsoft Office & SharePoint. Using this suite, you will contribute to reporting by preparing relevant documentation, generating client specific reports and invoicing.
• Over the duration of your apprenticeship you will become a superuser of our systems, leading to an expert level of knowledge in which you will be required to review and observe processes across the team.

What do you need to succeed?

• Computer literacy, you should be comfortable using Microsoft Office
• Attention to detail
• Numeracy and literacy skills
• Ability to work well under pressure
• Good team player – appreciative of all values and cultures
• A desire to learn and develop your skills

Desired Qualifications: Ideally National 4’s in English, Maths, Information Technology or Administration and some prior work experience.

Salary:£18,000 per annum.

Working week:Monday - Friday, 9am - 5pm. 

Benefits:

• 25 days plus bank holidays
• Hybrid working of 3 days office 2 days home after training completed
• No weekends
• £300 per month benefit allowance paid into salary 

Future Prospects:Potential for a permanent role to be offered at the end of the 12 month fixed term apprenticeship depending on the position of the department and the attitude of candidate.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!