Direct Sales Agent - Glu Recruit LTD : Job Details

Ref: 746

Our client is a seeking a Direct Sales Agent to join their telesales team.

Benefits:

• Company pension
• On site parking
• 20 days holiday + bank holidays
• Sick Pay
• Full training provided

The role:

• Contact existing customers by phone, SMS and email to discuss and renew their car warranty coverage.
• Proactively reach out to relatable customers, identified from data to offer suitable warranty products and services.
• Handle inbound calls from customers interested in purchasing warranty products guiding them through available options.
• Effectively communicate the benefits of renewing or purchasing new products, handling objections professionally and knowledgeably.
• Sell warranty products in a compliant manner adhering to regulatory guidelines and company standards for compliance.
• Ensure all sales communications are accurate, honest and align with company standards for compliance.
• Clearly explain the terms, conditions and coverage options to customers allowing them to make informed purchasing decisions.
• Regularly participate in training to stay updated on compliance regulations and ethical selling practices.
• Achieve daily, weekly and monthly sales targets, consistently working toward set goals.
• Follow up with potential customers who show interest but may not commit immediately, using effective follow up techniques.
• Collaborate with team members to share best practices and strategies for improving sales results.
• Accurately update and maintain customer records in the company CRM, documenting call outcomes and any relevant notes.
• Ensure compliance with data protection regulations when handling customer information.
• Participate in comprehensive training to understand warranty products, sales techniques, and customer service best practices.
• Engage in ongoing training sessions to stay updated on product changes and sales strategies.

The successful candidate:

• Proficiency in the full suite of MS Office products to manage tasks with ease.
• Ability to think critically and solve issues as they arise, especially regarding sales objections and client queries.
• A confident telephone manner to handle client interactions professionally, communication and interpersonal skills to build rapport quickly over the phone.
• Exceptional attention to detail with the ability to manage multiple tasks, ensuring accuracy across all duties
• Persuasive yet customer focussed approach to sales, balancing assertiveness with empathy with excellent listening skills to identify and respond to customer needs effectively.
• Self-started who is highly motivated and results oriented with a strong desire to meet objectives and expectations and a determination to handle objections to work towards targets.
• Previous experience in a telesales, sales or customer service role is preferred but not required as full training will be provided. Experience in a target driven environment is advantageous.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.